CLASS Help Desk & Knowledge Base

January 29th, 2016

If you have a log-in for the Help Desk and Knowledge Base, you can to log in here.HELP DESK LOGIN

CLASS Training’s online Help Desk and Knowledge Base is subscription-based and works like this:

  1. You search the knowledge base for the solution/answer to your problem/question.
  2. If the answer is not listed, you post a question, query or problem to the help desk
  3. CLASS Training personnel answer the question within a reasonable timeframe – usually within 24 hours.
  4. CLASS Training personnel have the option of posting that solution anonymously to the knowledge base so all subscribers can benefit.
  5. Your help desk queries are given a ‘ticket number’ so you can track your problem, and you are e-mailed when the solution is answered.

Twelve (12) months’ subscription to the help desk and knowledge base is $99 (Australian). Attendees to our training courses are offered three (3) months’ free access, after which a subscription fee applies.

Some of the obvious benefits of using an online Help Desk / Knowledge Base are:

  • you can access the help desk 24/7 to see possible answers to your problems and get quick answers to your specific queries.
  • the step-by-step answers to your problems are ‘quick and to the point’, they contain many screenshots and are easy-to-follow; no long reams of reading.
  • being searchable, answers to your problems are at your fingertips.
  • knowledge base entries are printable – but subject to copyright.
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